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The promises we made
In setting up the Switchover Help Scheme, we researched the barriers to take-up of such a service and how to remove them through our service levels. The result was the 'Code of Service Standards' - it promised eligible older and disabled people that we had thought about their particular needs and tailored our service to them.
If you would like to know more about the promises made to eligible people, you can download a copy of our Code of Service Standards below.
