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Help with equipment and retuning
Equipment
The Switchover Help Scheme worked with manufacturers to make sure Help Scheme standard option equipment was easy to use. For example:
- Our standard option set top box was specially designed so you could use almost every feature of your TV at the touch of one button.
- The remote control was well designed with large coloured buttons.
- We paired the remote control to the TV so you only needed one remote control.
- Audio description and subtitles could be turned on with one button.
- The onscreen TV guide was easy to read and easy to use.
- There’s a button on the Help Scheme remote control which brings you back to BBC One at any time if you get lost.
Download equipment guides
If you need to re-connect your digital equipment, please see your quick user guide or instruction booklet.
| Product | Description | Retuning guide | Instruction guide | Quick start guide |
| Help Scheme Remote Control | N/A | Click to download PDF | N/A |
 | TVonics - DTR-HV250 - Freeview Digital Video Recorder | Click to download PDF | Click to download PDF | Click to download PDF |
 | TVonics - MDR252 - Freeview set top box | Click to download PDF | Click to download PDF | Click to download PDF |
 | TVonics - HDZ-100 - Freeview HD set top box | N/A | Click to download PDF | Click to download PDF |
 | Humax - HDFOXT2 - Freeview HD set top box | Click to download PDF | N/A | |
 | Goodmans - GDR11 - Freeview set top box | Click to download PDF | Click to download PDF | Click to download PDF |
 | Goodmans - GDB20TTSDSHS - Freeview Smart Talk box | Click to download PDF | Click to download PDF | Click to download PDF |
 | Grundig - GUFSAT101DHS - Freesat Standard Definition | N/A | Click to download PDF | Click to download PDF |
 | Goodmans - GFSAT102DHS - Freesat Standard Definition | N/A | Click to download PDF | Click to download PDF |
The Help Scheme will continue to provide aftercare support, for those people we have helped who are still within their 12 months aftercare period. Customers still entitled to aftercare support should call the free phone number 0800 40 85 935.